Returns & Exchanges

At O Positiv, we want you to love every piece you wear. If your purchase isn't a perfect fit, we offer a seamless 30-day return and exchange policy for all unworn items in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Visit our online portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided at the end of the return process to ensure your package is tracked.

• 3.
  Pack Your Items

  Securely place the items in their original shipping bag or a similar box, ensuring all original tags are still attached.

• 4.
  Drop Off and Refund

  Drop your package at any authorized carrier location; once received and inspected, we will issue your refund or ship your new size.