Frequently Asked Questions
Everything you need to know about your O Positiv shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free, while returns for a refund incur a small processing fee.
How do I determine my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Are your materials sustainably sourced?
At O Positiv, we prioritize ethical production. 80% of our current collection is made from organic cotton or recycled polyester to reduce our environmental footprint.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.